Diary of a Tech
I pretty well struggle to think about things to write for various reasons. Things like I’m too busy, oh that’s been written before, nobody will read, etc etc. Well I do want to write more and just for the sake of writing because it can be a fun thing to do. I think this summer one of my goals is to become a person that writes things on a reoccurring basis. I’m not saying daily or anything but maybe start with one time a week and go from there. My inspiration is Freelance Switch – Creating a morning ritual this is a good read and some things that I’m going to try!
I digress, I love working in the IT field. I love problem solving, swapping out hardware, upgrading various things, but one thing that I do not like is trying to solve the end-user. This is a tip for all people: techs to end-users to post office workers, whatever. You can never give too much information. I will bold that because that is the key to making Technology people happy and making your life much easier.
Let me pose a scenario. Freaking sweet eh?
When somebody says the computer made a beep and ends it there. What can you do? You have to stand there for the next 10 minutes and extract the information. I think extract is the nice word, pulling teeth is probably a better analogy.
// SCENARIO
IT responds, “Oh yeah? What were you doing when the computer beep?”
NON-IT responds, “Working.”
IT responds, “What were you working on? Word? Outlook?”
NON-IT responds, “I don’t know, but it was beeping and I thought you should know.”
IT responds, “Well okay thanks! Have a good day”
//END SCENARIO
I think is probably a deeper problem. The user doesn’t really understand computers. Wait. This is an even deeper problem. The user does not understand what they doing. Okay, I could end there but I think this might help everybody if you have a problem, write it down.
What to write down:
Time and Place
Type of problem
Running applications
Current application
This is just a dream I know the end-user will not write down anything, but a man can dream.
